By purchasing and using LabMitra, you agree to these terms. They are written in simple language on purpose — please read them fully.
1. What you are buying
LabMitra is a desktop software for pathology laboratories that runs on a Windows PC and works offline. You are buying a licence to use the software, not ownership of the software or its code. The software includes patient registration, result entry with automatic calculations, PDF reports, billing, doctor commission records and finance reports, as described on the product page at the time of your purchase.
2. One lab, one PC licence
One licence (one Activation Key) is for one laboratory, on one PC.
The Activation Key is generated for your lab's name and your PC's Machine ID. It will not work on any other PC.
Your lab's name is locked into the software at activation and prints on every report. It cannot be changed from inside the software.
You must not resell, share, publish, give away or distribute your Activation Key, the software file, or copies of either, to anyone else.
For a second PC or a second branch/lab, a separate licence is required.
3. "Lifetime" — what it means
Your one-time payment gives you the right to use the version you purchased, for its lifetime, on your licensed PC. There is no monthly or yearly fee for using that version, and it does not stop working if you do not buy anything further. "Lifetime" refers to the lifetime of that software version; it is not a promise that every future version or new product will be included free. Future updates are provided under the optional AMC (see Part 4).
4. Activation and re-key (PC change / format)
Activation is done by sending us your Machine ID and your lab's exact name (on WhatsApp) and entering the Activation Key we send you.
If your PC is genuinely replaced or Windows is genuinely formatted, the new PC will show a new Machine ID and will need a new key (re-key). Contact us on the support WhatsApp with your purchase details.
The first re-key within 30 days of purchase is free for a genuine format or PC change. Later re-keys are at the seller's discretion, after verifying the purchase in our sale record.
A re-key moves your licence to the new PC — the licence never runs on two PCs at the same time.
5. Your data and backups
All patient, report and account data you enter stays on your own PC. The seller does not receive, host or have access to it (see the Privacy Policy). Because of this, you are responsible for taking regular backups using the export feature provided in the software. The seller cannot recover data lost from your PC, including data lost due to disk failure, formatting without backup, or deletion.
6. Fair use and clinical responsibility
LabMitra ships with standard reference ranges and calculation formulas. Your laboratory and its pathologist remain fully responsible for verifying results, ranges and reports before issuing them to patients. The software is a working tool; it does not replace professional clinical judgement.
You agree not to attempt to bypass, crack, decompile or defeat the activation system. Doing so ends the licence, and no refund is due in that case.
7. Product provided "as is", with reasonable support
The software is provided as described, and we will make reasonable efforts to fix genuine software bugs reported through support. Support covers activation, setup and software faults; it does not cover your PC hardware, Windows, printer or internet problems.
Part 2 — Refund Policy
Refund is available if the software fails to activate or run on a supported Windows PC and we are unable to fix the problem within 7 days of you reporting it with the details we ask for. In that case the full licence price is refunded to the original payment method.
No refund after successful activation and use. Once your licence is activated on your PC and the software has been used (reports generated), the digital licence is treated as delivered and consumed, and the licence price is not refundable.
Before activation: if you have not activated and change your mind, contact us within 48 hours of purchase — we will review and, where the key has not been issued or used, refund the licence price.
Lab Growth Pack (digital templates) is a downloadable content pack; it is refundable only together with an approved software refund before activation.
AMC is non-refundable for a period once that period's update has been delivered to you. If no update was delivered in that period at all, the AMC amount for that period will be refunded or adjusted on request.
Refunds, where approved, are processed to the original payment method within standard payment-gateway timelines.
Part 3 — Privacy Policy
Your lab's data never reaches us. Patient records, test results, reports and accounts are stored only on your own PC, inside the software. We run no server that receives them, and we cannot see them.
What the seller stores is only a sale record, kept for licence, re-key and AMC purposes: your lab name, owner/contact name, mobile number, city, your PC's Machine ID, the key issued, the sale date and amount. That is the complete list.
This sale record is used only to run your licence (activation, re-key verification, AMC reminders and support). It is not sold and not shared with third parties for marketing.
If you contact us on WhatsApp or email for support, that conversation stays in that channel and is used only to resolve your issue.
You may ask us anytime what sale record we hold for your lab, and ask for its correction.
Part 4 — AMC Terms (Optional, From Year 2)
AMC (Annual Maintenance Contract) is fully optional and is offered from the second year at Rs 1,499 per year.
AMC covers, for the paid period: the software updates released in that period (new tests, features or versions offered to AMC members) and priority support.
Not taking AMC changes nothing about your licence: your purchased version keeps working fully, for life, with no feature locked and no fee due.
An AMC period runs 12 months from its payment date. We send one reminder near your renewal date; there is no auto-charge — AMC starts only when you pay for it.
AMC refund rule: see the Refund Policy above.
Contact
For activation, support, re-key or any question about these terms:
WhatsApp: [SUPPORT WHATSAPP]
Email: [SUPPORT EMAIL]